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If you're planning a move, use this form to get a speedy, no-obligation estimate:

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FAQs

How do I get started?

The first step is to arrange for a free, in-house estimate with one of our estimators. We recommend that you set up your appointment at least 30 days before your planned move date. You want to have time to review your estimate as well as secure the dates you need. Moves are booked on a first-come, first-serve basis. Dates that were available yesterday – may not be available next week.

How do you charge for your moving and packing services?

If the move is local, we charge by how long the move takes. If the move is long distance, transportation charges are calculated by weight and miles. Packing is charged on a per box basis and the cost includes all materials and labor. The cost per box varies depending on the size of the box

Can I get a guaranteed price?

Yes. There are three types of pricing options: • A standard, non-binding estimate • A binding estimate • A not to exceed estimate The latter two are considered guaranteed prices. With a binding price, the price quoted is the price you pay. With a not to exceed price, we provide you with a ceiling price; however, the actual charges for the move are calculated, then are compared to the not to exceed price. You are charged the lesser of the two.

Is this really a guarantee or are there hidden charges?

It really is a guarantee, however there are things that can change the guaranteed price. Obviously, if you elect to add items to your shipment or add additional services over and above what you had shown the estimator, this can increase the cost. To make an example, if you told the estimator you planned to pack everything but then changed your mind and decided to have us pack your kitchen, you are adding a packing service, thus increasing the price. You'll need to let us know of the change whereupon we'll amend the guaranteed price to include this additional packing. The other possible change is called shuttle service. The bulk of our long distance moves are handled on large tractor-trailers. While we're able to see your residence at origin at the time of the estimate we can't see the new one at destination. Our guaranteed price assumes that our long distance tractor-trailer will be able to access your new address. In instances where we can't, we must off load the shipment onto a smaller truck that is able to access the address; this additional service is called shuttle service. If we know this in advance we can quote it, but sometimes we don't find out until we arrive at destination.

Can I pack myself?

Certainly, plus you can get boxes and professional packing materials from us at very competitive prices. Packing is charged on a per box basis so any box you pack will save you money. Our packing service is flexible; you can hire us to pack everything, certain things or nothing.

What's a shuttle?

When an address is not accessible with the long distance tractor-trailer, items must be loaded onto a smaller truck that can access the address. This extra handling is called shuttle service and carries an additional charge. Typical examples of where access would be limited are low hanging trees blocking street entry, steep road inclines, building or condominium restrictions on truck sizes, low entrance archways into residential communities or local government restrictions to busy downtown areas.

Do you provide full replacement coverage of my belongings while in your care?

Full Value Protection valuation coverage is available for your move whether it's local, long distance or international.

How do I pay for the move? When do I pay?

A local move needs to be paid by personal check at the completion of the move. A Long distance move requires payment, via credit card, or bank check, prior to delivery. Exceptions to this are those moves being paid for by your employer or by the U.S. Government when prior billing arrangements have been made.

If my employer is paying for the move will you invoice them?

Yes; however, the billing arrangements must be made before delivery. Typically we require a letter from your company authorizing that they will pay for your move or a purchase order stating such.

What do I do if I discover something is damaged?

First, if you notice it at the time of delivery, note it on our paperwork. If you discover it after we've left, contact us. In either case, keep the item(s), don't get rid of them. You will have to file a claim which you often can do online or we can send you the claim form. We'll ask you to describe the piece, the nature of the damage, a photo of the damage, and the amount you're claiming. We'll take it from there.

How do you protect my furniture while in transit?

Furniture is wrapped in soft, thick furniture pads before it's loaded. Upholstery is covered with plastic covers before being pad-wrapped. Our trucks and trailers come equipped with clean furniture pads, rubber four-wheel dollies, appliance hand trucks and sufficient logistic straps which are used to secure the load while in transit. Our van operators are trained on the proper manner to pad-wrap furniture along with the correct way to load the shipment onto the van.

I've heard scary stories about moving companies doubling or even tripling their estimated price and refusing to unload until they were paid, how do I avoid that happening to me?

Get an on-site visual survey done in your home; and get a written estimate. No one bedroom, two bedroom homes are exactly alike – it’s nearly impossible to provide an accurate estimate through a telephone conversation or internet form. While it's convenient to shop on the internet, don't shop for movers this way. Interstate movers are required by federal authorities to clearly show the charges for their services on such estimates and are restricted from arbitrarily charging over these stated charges. Unfortunately, there are companies that provide attractive price quotes over the phone or the internet, only to dramatically increase the cost once your things are on board their truck.

The condominium I live in has asked that the mover supply a certificate of Insurance showing them as additionally insured on the Certificate. Do you do that?

Yes, the condominium wants to ensure that the mover has coverage in case there is an accident or injury or if there is damage done to the building during the move. Normally they will provide you with the legal language they wish shown on the Certificate, give that to us and we'll provide them with the Certificate of Insurance showing them as additionally insured.

VIDEO CENTER

VIDEO CENTER

Learn the ins and outs of preparing for your move. Some clips include:

> Preparing for your move
> Packing Tips
> International Move Preparation
> See Video Contents Page

QUICK LINKS

QUICK LINKS

Get ready for a nice move with a couple of quick clicks:

> Online Forms
> Client Testimonials
> Your Moving Consultant
> Temporary Storage

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